1. Introduction

Welcome to caretopiaworld.co.uk (“the Site”). These policies explain the rules for using our Site, how we handle personal data, and our cookie practices. By accessing or using the Site, you agree to these terms.

Contact:

Operator:

2. Privacy Policy

2.1 Data Controller

• Caretopia World Ltd is the data controller.
• Contact: hello@caretopiaworld.co.uk

2.2 Data We Collect

• Contact details: name, email when you submit forms or enquiries.
• Technical data: IP address, browser type, pages visited.
• Job/CV submissions: stored for delivery to employers.
• AI Service interactions: input data may be processed temporarily to generate responses and improve the AI.

2.3 How We Use Your Data

• Respond to enquiries.
• Maintain and improve the Site.
• Deliver CVs to employers (broker role only).
• Provide AI Service responses.
• Send updates/newsletters if consented.
• Comply with legal obligations.

2.4 Recruitment / Candidate CVs

• When candidates submit CVs, the data is stored for operational purposes and transmitted to the relevant employer.
• We do not access, analyse, or use these CVs beyond storage and delivery.
• Employers' processing of your CV is governed by their own privacy policies.
• Minimal system logs may be retained to maintain functionality.

2.5 AI Service Data

• Any information provided to the AI Service is temporarily processed to generate responses and improve the service.
• Data is not used for marketing or other unrelated purposes.
• We implement technical measures to protect privacy.

2.6 Legal Basis

• Consent (e.g., marketing emails).
• Legitimate interests (e.g., website maintenance, AI improvement).
• Legal obligations (where required).

2.7 Retention

• Data is kept only as long as necessary, then deleted or anonymised.

2.8 Security

• Technical and organisational measures protect data (encrypted storage, restricted access).

2.9 Sharing Data

• We do not sell your data.
• Trusted service providers (e.g., analytics, AI hosting) may process data on our behalf.

2.10 International Transfers

• If data is transferred outside the UK, appropriate safeguards (e.g., SCCs) are used.

2.11 Your Rights

• Access, correct, delete, restrict, or object to processing.
• Withdraw consent.
• Lodge a complaint with the ICO.

Contact hello@caretopiaworld.co.uk to exercise rights.

2.12 Policy Updates

• Updates are posted on the Site. Always check the latest version.